Privacy Policy

Timeless Enterprises.ca respects your right to privacy and is committed to protecting our customer's personal information. This Privacy Policy details the following practices regarding information collection, use and disclosure practices for this Website :

1. What information does techpaymentsolutions.com collect from you, where do we collect information from you and how do we use it?
2. With whom do we share your information?
3. How can you update, correct or delete your personally identifiable information?
4. What are your choices regarding collection, use and distribution of your information?
5. What security precautions are in place to protect against the loss, misuse or alteration of your information?
6. Use of "cookies."
7. Contacting techpaymentsolutions.com about privacy questions or concerns.
8. Changes to this Privacy Policy.

SOURCES OF PERSONAL INFORMATION

When you visit this Website, you may provide techpaymentsolutions.com with two types of information: personal information you knowingly and voluntarily choose to disclose, and information that we automatically collect as you browse this Website.

Information You Voluntarily Submit - We collect and store any information you enter on this Website, or provide to techpaymentsolutions.com in other contacts we have with you. Information is collected from visitors to this Website, including in the areas described below, as applicable. During the on-line ordering process, you can review, change, or delete personally identifiable information that you have submitted. You may change any of your personally identifiable information in your account online at any time. You may request to have the information on your account deleted or removed, although you cannot delete information associated with past purchases.

Placing Orders - When you order from techpaymentsolutions.com, we collect personally identifiable information from you. When the billing information and shipping information differ, both addresses are added to our mailing list for the purposes of sending newsletters, catalogs, and other promotional materials. When you place a credit card payment, your information may be shared with a third-party verification service to help prevent fraud.

Employment Applications - Some areas of this Website may allow you to submit information related to job opportunities with Timeless Enterprises.ca. Please note that your submission of such information may be further governed by specific provisions that appear on any applicable employment opportunities sections of this Website.

Gift Certificates - If you purchase a gift certificate from this Website, you will give techpaymentsolutions.com information for the recipient.

Online Surveys/Product Reviews - In order to improve our services to you, we ask some of our customers to voluntarily complete surveys or review products, which may be collected by an independent third party. Individual survey answers are confidential, although non-personally identifiable information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

Contests and Sweepstakes - When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winner's list publicly available pursuant to certain state's laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an eligibility affidavit, for techpaymentsolutions.com to ensure that you are eligible to receive the prize according to the contest rules.

Contact Information - If you contact techpaymentsolutions.com customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with this Website, we may collect such information in a file specific to you. If you contact techpaymentsolutions.com through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. If other users or third parties send techpaymentsolutions.com correspondence about your activities or purchases on this Website, we may keep the information in a file specific to you. We use a third party to help techpaymentsolutions.com provide customer service. In order to help you most effectively, we provide them with your order information.

Extended Warranty Information - Our warranty programs are administered by a third party warranty company. When you purchase a warranty on a product or service, we submit your name, address, telephone number, e-mail address, warranty purchased and product purchased to the warranty company.

Newsletters - We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, send an e-mail to us at optout@techpaymentsolutions.com.

Information Collected and Stored Automatically - When you browse this Website, you and your Web browser may also transmit information that we automatically collect. We do log your IP address (the Internet address of your computer), the Web pages you visit and the time of your visit, and other click-stream data. This information may be combined with other personal information you have provided. The only other type of information automatically provided to techpaymentsolutions.com is the type of computer, operating system and browser you are using. This information is provided by your browser, which we use to improve the performance of this Website and make it more compatible with the technology used by the visitors of this Website. We may also place small data files, called "cookies" in the browser file of your computer's hard drive. These cookies automatically identify your browser to our server whenever you interact with this Website. We use the cookies to record Website statistics. Most browsers automatically accept the cookies, but you usually can change your browser setting to prevent the acceptance of cookies. Certain Web pages will not function properly if you choose not to accept cookies.

We may display advertisements on this Website in the form of targeted banners and promotions. We may also display ads linked to certain search terms that you have entered, or to certain pages that you are viewing. In this process, advertisers never have access to individual account information; only techpaymentsolutions.com has access to individuals' accounts. Additionally, techpaymentsolutions.com may share aggregated data with advertisers.
 

CATEGORIES OF PERSONAL INFORMATION AND HOW WE USE IT

The personal information collected by Timeless Enterprises.ca includes:

• Identifiers (name, e-mail address, billing address, shipping address, telephone number, order number, password, warranty purchased, product purchased)
  
  – We use this information to fill your order, to communicate with you about your order, to process and maintain warranty requests, to facilitate your participation in surveys and/or contests, to respond to customer inquiries, to process employment applications, to deliver gift cards, to deliver newsletters, and to send you promotional materials (such as catalogs, flyers, and postcards).
   
• Commercial information (name, e-mail address, billing address, product selections, credit card or other payment information)
  
  – We use this information to fill your order, to complete a third-party fraud prevention verification process, to communicate with you about your order, and to send you promotional materials (such as catalogs, flyers, and postcards).
   
• Internet or other electronic network activity information (referring URLs, IP addresses, domain types, the browser type used to come to this Website, the country, state and telephone area code where their servers are located, the pages of this Website that visitors viewed during their visit, any search terms entered on this Website, social media interactions).
  
  – We use this information to personalize your Website experience and to allow techpaymentsolutions.com to deliver the type of content and product information in which you are most interested, improve the performance of this Website and make it more compatible with the technology used by the visitors of this Website, and delivery advertisements via our marketing partners to you on other Websites related to products you might enjoy. We may also use collected information in order to help diagnose problems with this Website. We may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve this Website to better serve our customers. We use your IP address to help diagnose problems with our servers, and to administer this Website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We may also prepare and keep statistical records and other data about you and other users of this Website, but we do that in a way that does not identify you or any other user personally. We may hire third parties to help techpaymentsolutions.com collect and analyze such data, and we may share such statistical data with third parties. Again, such statistical data will not specifically identify you or any other user. We use this information to help us make this Website more useful to visitors - to learn about the number of visitors to this Website, what part of this Website they are interested in, how long they use this Website, and the types of technology our visitors use.
   

DISCLOSING YOUR PERSONAL INFORMATION TO OTHERS.

We do not sell any of your personal information. The personally identifiable information collected by techpaymentsolutions.com is used only for the limited purposes described in this Privacy Policy, including processing orders for products and services, keeping you informed about your order status, for statistical purposes, for improving this Website and its performance, and to notify you of products or special offers that may be of interest to you. We will need to disclose your personally identifiable information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from techpaymentsolutions.com. In connection with these transactions, we collect data necessary to complete the transaction that is furnished by you. This information may be furnished to a third party in order to facilitate the transaction. For example, we must release your credit card information to the card-issuing bank to confirm payment for your order. Similarly, we must release your address information to the delivery provider to deliver products that you ordered from techpaymentsolutions.com. We may disclose your information to our affiliates or service providers who assist techpaymentsolutions.com in operating this Website or conducting our business. We may also share such information among our subsidiaries and affiliates as necessary to provide you with the information and services you request or in which you may otherwise be interested. We may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena, or to enforce our legal rights or the rules of this Website, or to protect our business, property and operations, or in connection with a sale, acquisition, merger or other business combination of our business with a third party. We may also disclose visitor information to other parties for marketing, advertising or other uses. Except in the limited circumstances stated in this section, we do not sell, rent, license, trade or otherwise disclose the personal information of visitors to this Website to unaffiliated third parties.
 

LINKS TO OTHER SITES.

We may create links to other Websites that we think may be of interest to you. We do not endorse any other Websites, and this Privacy Policy applies only to your use of this Website. We have not reviewed the privacy policies of any Websites we link to this Website, and you should read the privacy policies of each Website you visit to determine what information about you that Website may collect and use.
 

RETENTION.

We will keep your personal information only for as long as reasonably necessary to fulfill the purposes for which personal information is collected as stated herein; for as long as is necessary for the performance of the contract between you and us, if any; and to comply with legal and statutory obligations, such as in tax, trade and corporate laws. When we no longer need your personal information for our purposes, we will destroy, delete or erase that personal information or convert it into an anonymous form.
 

SECURITY.

Because we are committed to your privacy, we have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information we collect online. When you place an order or access your personal information on this Website, we offer the use of a secure server. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to techpaymentsolutions.com or from us, and you do so at your own risk.
 

YOUR CALIFORNIA PRIVACY RIGHTS.

If you are a resident of the state of California, the following rights are available to you under the California Consumer Privacy Act.

• • Right to access
    
    You have the right to request that we disclose the categories of personal information collected, the categories of sources from which personal information is collected, the business or commercial purpose for collection, the categories of third parties with which we share personal information, and the specific pieces of personal information that we have about you. You also have the right to request that we provide your personal information to you in a readily usable format.

• • Right to request deletion
    
    You have the right to request that we delete personal information that we collected from you. Note, however, that certain requests to delete personal information may be denied if we are required to retain the information as a matter of law, the information is necessary for detecting security incidents, exercising free speech, protecting or defending against legal claims, or for internal uses reasonably aligned with consumer expectations, including transaction data.

• • Right to non-discrimination
    
    You have the right not to receive discriminatory treatment by us for exercise of these privacy rights. We do not offer financial incentives related to the provision of data.

• Authorized agent
  
  You have the right to designate an authorized agent to make these requests on your behalf. To exercise any of these rights, please contact us at (877)345-2263 or support@techpaymentsolutions.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

CHANGES IN OUR PRIVACY POLICY.

By using this Website, you consent to our collection and the use of your personal information as described in this Privacy Policy. If we change our Privacy Policy, we will post these changes on this Website. You have the opportunity to review this Privacy Policy each time you use this Website so that you are aware of any modifications made to these policies.
 

CHOICE/OPT OUT.

This Website provides users the opportunity to opt-out of receiving communications from techpaymentsolutions.com at the point where we request information about the visitor. You have the option of reviewing or removing your information from our database, and to no longer receive communication from us. If you request your account information be deleted from our database, we may maintain information about individual sales transactions for the purpose of recordkeeping and servicing. 

Please note that due to e-mail production schedule, you may receive an e-mail message from techpaymentsolutions.com after you have provided your opt-out notice.
 

QUESTIONS ABOUT OUR PRIVACY POLICY.

If you have questions about this Website or techpaymentsolutions.com Privacy Policy, please feel free to contact us at support@techpaymentsolutions.com.